Česká verze: Odstoupení od smlouvy
This page sets out how a Consumer withdraws from a contract with AIR TEAM service, s.r.o. The right itself is governed by clause 8 and clause B13 of the Terms and Conditions.
Who may withdraw
A Consumer may withdraw from the contract within 14 days without giving any reason. A Consumer is a natural person who buys outside their trade, business or profession.
A Business Buyer has no right of withdrawal. A Buyer who enters a company ID or VAT ID, buys through a company account or orders for an organisation declares that it buys within its business (clause 2.2 of the Terms).
For work on aircraft and aircraft components under Part B of the Terms, the right applies where the contract was concluded at a distance or off premises (clause B13.1).
Withdrawal period
- Services (for example the repair of a headset or another unit, the battery replacement or test of an emergency locator transmitter, an avionics test or work on an aircraft): 14 days from the day the contract is concluded.
- Goods (for example an exchange unit or other goods): 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. For several goods ordered in one order and delivered separately, 14 days from the day you receive the last item.
- Orders with goods and services: where the contract includes goods, the period runs as for goods.
How to withdraw
You can withdraw in any of these ways:
- online, using the button "Withdraw from contract here" below on this page. The button is available throughout the withdrawal period. Enter your name, the e-mail address to which we send the acknowledgement and the order number, then send the statement with the button "Confirm withdrawal";
- by e-mail to airteam@airteam.eu;
- by post to AIR TEAM service, s.r.o., Masarykovo náměstí 354, 664 71 Veverská Bítýška, Czech Republic.
You may use the model withdrawal form at the end of this page, but it is not obligatory. Any unequivocal statement is sufficient. To meet the withdrawal deadline, it is sufficient to send your statement before the withdrawal period has expired.
If you withdraw using the button or by e-mail, we send you, without undue delay, an acknowledgement of receipt by e-mail. It states the content of your withdrawal and the date and time of its receipt. For a withdrawal sent using the button, this is the date and time at which you submitted it.
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day:
- for a contract for services: of the conclusion of the contract;
- for a sales contract: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
- for multiple goods ordered in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (AIR TEAM service, s.r.o., Masarykovo náměstí 354, 664 71 Veverská Bítýška, Czech Republic, telephone +420 725 508 058, e-mail airteam@airteam.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online on this page, using the button "Withdraw from contract here" below. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by e-mail), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Where you have received goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, at the address we give you, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. For goods that, by their nature, cannot normally be returned by post, such as dangerous goods or bulky items, the cost is estimated at a maximum of approximately EUR 150.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
You lose the right of withdrawal from a contract for services once the service has been fully performed, if performance began with your prior express consent and your acknowledgement that you lose the right of withdrawal once we have fully performed the contract.
Exceptions
The right of withdrawal does not apply to (clause 8.6 of the Terms):
- goods made to your specifications or clearly personalised, including wiring harnesses made to your specification (clause 7.9.5), units programmed for you (for example an emergency locator transmitter coded to an aircraft), cut-to-length hoses and cables, and engraved items;
- sealed goods that are not suitable for return for health protection or hygiene reasons, such as headset ear seals and oxygen masks, once unsealed after delivery;
- sealed audio or video recordings or computer software, including navigation databases and software licences, once unsealed after delivery;
- digital content not supplied on a tangible medium, once performance has begun with your prior express consent and acknowledgement that the right is lost;
- goods that, after delivery, are by their nature inseparably mixed with other items;
- services fully performed with your prior express consent and acknowledgement that the right of withdrawal is lost once the contract is fully performed.
Returning goods
After your withdrawal, send the goods to the address we give you. You do not need a return number, and we charge no handling fee; you bear only the direct cost of the return.
Lithium batteries, emergency locator transmitters and other dangerous goods may be returned only after our instruction and with the required dangerous-goods documentation (clause 7.5 of the Terms).
Installing the goods in an aircraft or other equipment, programming them, or removing seals, tamper labels or release documentation goes beyond the handling necessary to establish their nature, characteristics and functioning. If the goods can then no longer be sold as new or with their original release documentation, the diminished value may reach the full price (clause 8.5 of the Terms).
If you withdraw from a contract for an exchange unit and return the unit, we refund the core deposit with the price, and no core is due (clause 8.7 of the Terms).
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To AIR TEAM service, s.r.o., Masarykovo náměstí 354, 664 71 Veverská Bítýška, Czech Republic, e-mail airteam@airteam.eu:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.